Top 5 Benefits of Outsourcing Call Center Services to the Philippines
The Philippines’ outsourcing sector is booming with BPO enterprises in the Philippines employing about 2 million people, contributing significantly to their economy. Consequently, this country is challenging major global BPO heavyweights. Although numerous sub-industries, such as the contact center business, have already been taken over by other Asian countries, Metro Manila rises through the ranks of many other sub-industries.
The Philippines has witnessed a rise in outsourcing and is expected to grab a major share of the outsourcing sector. So, what makes shifting services to the Philippines a good bargain for businesses worldwide? Let us have a look.
Advantages of Outsourcing
Before delving into why the Philippines is ideal for outsourcing solutions, consider why you ought to outsource in the first place:
Processes and services are improved
One of the primary advantages of outsourcing is that it allows you to rapidly optimize any company process for increased economic development. You are not spending time or money training your present employees to undertake these tasks. Instead, you are using specialists directly for the work. By outsourcing your company tasks, you save money and optimize them!
Assists You in Focusing on Core Competencies
Many businesses outsource functions to free up resources and time to concentrate on their core competencies. For example, if you have a social media business, you may outsource your data input to allow you to concentrate on developing a social media strategy for your customers! This lets you concentrate entirely on your main operations while ensuring that the non-essential items on your roadmap are completed.
Offer 24×7 Services
Another advantage of global outsourcing is that you will always find someone to work for you. For example, if you own a business, your outsourced Filipino employees may take consumer calls while you sleep! This guarantees that you may serve consumers 24 hours a day, seven days a week, without overworking your personnel or sacrificing quality.
Top Perks Of Outsourcing Call Center to the Philippines
Here are the perks of leveraging the expertise of the businesses providing call center outsourcing in the Philippines:
This is the primary reason why businesses outsource a portion of their activities. The labor cost is often half that of industrialized nations, and the customer does not have to pay for computers, office space, equipment, taxes, human resources, or legal fees. All these factors add up to at least a 60% cost reduction, if not more! The cost of living in the Philippines is much cheaper than in industrialized countries. This does not necessarily imply a poorer level of life; in fact, many BPO businesses provide positions that allow local Filipinos to sustain themselves and their families in contemporary cities with modern facilities.
Outsourcing allows you to build a virtual workforce with diverse skills that can handle various duties like data entry, research, help desk assistance, customer service, marketing, sales, and personal concerns. The opportunities are unlimited if you assemble a team in the Philippines with diverse abilities.
Improved access to top talent
English is the most widely spoken language in the Philippines, and outsourcing is the most profitable sector. Call center services employ a ready and eager staff. Every year, universities produce a large number of talented and trained individuals. If you put together a skilled team overseas, you will have more access to talent at a fraction of the expense of putting together the same team at home.
Lower your legal liability
Many firms and senior executives in industrialized nations face lawsuits from their employees. However, when outsourcing, the legal risk is carried completely by the outsourcing provider, who is handled contractually. The customer does not need to acquire workers or deal with litigation or internal politics since the BPO Company handles them.
Management headaches are reduced
If you choose the correct BPO provider, they will have knowledgeable and skilled HR and management staff to assist your team. You are still in charge of training and task allocation, but you can forget about ensuring your employees arrive on time, dealing with tax returns, holidays, and sick leave reporting, among others. All of this will be done for you, allowing you to concentrate on your company!
Contracting to call centers in the Philippines may benefit the Filipino BPO sector while also keeping your company operating smoothly amid the Coronavirus outbreak. Outsourcing your services to the Philippines is a wise business move since the Philippines is a top BPO location.
However, there are dangers associated with outsourcing, so it’s critical to do your homework and select dependable outsourcing businesses that meet your company’s objectives. You’ll have no issue delighting your consumers once you’ve found the perfect outsourcing partner!